Disclaimer on use of www.tourismauthority.go.ke web portal
This disclaimer shall govern your use of our website.
By using our website, you accept this disclaimer in full; by using our website or agreeing to this disclaimer, you consent to our use of information of information obtained from the tourism service providers in accordance with the terms and conditions of our registration and licensing requirements policy.
User may exercise their right of access to information to access this web portal information and downloads entirely.  This website serves the purpose of providing, firstly information to the general users of the website and may be lacking any significant interactive features other than hyperlinks and HTML forms.
Secondly, for regulatory purposes, it attempts to limit and exclude tourism service providers or enterprises that are neither registered nor licensed by Tourism Regulatory Authority. All efforts are made to ensure the web portal’s integrity,Tourism Regulatory Authority (TRA) regrets any unintended omission of registered and licensed enterprises. The Authority shall not be responsible for the consequences on various types of liability that may arise from the use of this website’s contents or resulting from the propagation, transmission or network defects, delays or defects ensuing while using this web portal.

TRA web portal relies on information and material supplied by third parties. Such material and information obtained from third parties, is provided for convenience purposes only, and their provision does not constitute an authorization by TRA to the user to access such third party web site/s, nor an endorsement of the content/s of such third party web portals by TRA. TRA therefore, does not, in any manner, adopt the contents of the hyperlinked web portals as its own.

By using this website, the user acknowledges and accepts that TRA is not and shall not be held in any way responsible for any damages, loss, costs or expenses incurred as a result of the use of such third party web portals, or products and/or services available and made use of through such third party web portals.
Third parties who have material and/or information on this web portal are responsible for ensuring that materials and information submitted directly or indirectly for inclusion on this web portal complies with relevant legislation. The TRA web portal does not guarantee the accuracy of such material and information provided and hereby expressly disclaims any responsibility for error, omission or inaccuracy in the material or information, misrepresentation and any and all loss, negligence or damage caused by relying on the material and information provided in the third party web portal, any individual’s disappointment or any failure or alleged failure in the delivery or non-delivery of services provided therein. The authenticity, credibility or accuracy of information, statistical data and materials provided as well as confirmation of their currency should be sought directly from the operators or establishments concerned.
Furthermore, any complaints or loss or damage suffered by the user are to be dealt with directly with the operators or establishments concerned, or brought to the attention of TRA in form of a formal complaint in so far as TRA role concerns regulation involving handling of complaints.

www.tourismauthority.go.ke basically is an Internet portal offering information about the TRA functions, support services as well as regulated tourism enterprises for accommodation, catering facilities and other tourism products and services. All transactions are conducted directly between the service providers - sellers and the buyers. Although we make every effort to ensure that suppliers can use this website to promote their businesses, TRA will ensure that properties listed under this portal are properly licensed, and that they present a fair and accurate description of their property or service, we cannot accept responsibility for any deficiencies or misrepresentation or for any damages resulting thereof. Any issues or complaints are to be taken up with the property management directly, ideally before departure.

Disclaimer on Physical Locations and Sporting Activities
Our web portal contains information about activities which require continuous update from time to time.  TRA shall have no liability towards any person for any form of inconvenience such as misrepresentation of physical locations, contact addresses and consequential loss suffered while using this information contents on this website, participating in such sporting activities described or referred to in this web portal. TRA does not make representations of fact, nature, quality or suitability of any of the sporting activities described on this web portal.  The user is responsible for informing himself (or herself) of any and all inherent risks, of the degree of physical fitness required for the various activities described and sought for professional medical advice as necessary. The material and information provided relative to sporting activities is given for information purposes only, and gives no warranty as to the safety and security of such activities.

Service providers listed on our web portal
The TRA web portal provides information on businesses, companies and service providers (the ‘Operators’). Although the information provided on the web portal was supplied by the Operators themselves and to the best of our knowledge is correct, in placing their details on the web portal, TRA does not make any representation as to their currency or accuracy. TRA disclaims liability and responsibility for any and all loss, damage, or inconvenience suffered by any person, company, corporation or partnership or other entity as a result of use of such contact and descriptive details, as provided in this web portal. Anyone proposing to use or rely on such information should seek confirmation of the accuracy and currency of such information directly from the Operator concerned. The user hereby agrees that the use of the information provided therein is at his/its own risk and responsibility.TRA shall not be liable for any damages (including but not limited to damages resulting from loss of business or loss of profit) arising in contract, tort or otherwise, from the use or inability to use this web portal, or any link contained therein, or from any action or decision taken as a result of using such web portal or any link, material or information contained therein.
In the event that any term contained herein shall be determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, shall to that extent be severed from this website during review and updates the website contents contained herein which shall continue to be valid to the fullest extent permitted by law.
This disclaimer shall be governed and construed in accordance with The Tourism Act 2011 and Regulations. All disputes relating to the performance or interpretation of any term contained herein shall be subject to the exclusive jurisdiction and interpretation of The Tourism Act and Tourism Tribunal established under the said Act.

Quick Contacts

Tourism Regulatory Authority,
Utalii House,5th Floor,
Utalii Lane, off Uhuru Highway.
P.O. Box 25357-00100, Nairobi, KENYA
Telephone:+254 0701-444777
Email: info@tourismauthority.go.ke
Website: http://www.tourismauthority.go.ke